Refund policy

TOOLBLANKET — RETURN & REFUND POLICY

Version 1.0 | Last Updated: May 2026

1. GENERAL OVERVIEW & DEFINITIONS

For the purposes of this Policy, "ToolBlanket," "we," "us," "our," or "the Store" refers to ToolBlanket and all its affiliates, representatives, owners, and assigns. "You," "the Customer," or "the Buyer" refers to any individual or entity who has placed or completed an order through any authorized ToolBlanket sales channel. "Product(s)" refers to any blanket, tapestry, or related merchandise sold by ToolBlanket.

By completing a purchase through any ToolBlanket sales channel, you confirm that you have read, understood, and agreed to this Policy in its entirety. If you do not agree with any part of this Policy, please do not complete your purchase.

This Policy should be read in conjunction with our Terms of Service and Shipping Policy. In the event of any conflict, the terms most protective of ToolBlanket shall prevail.

2. HANDMADE NATURE OF OUR PRODUCTS

Every ToolBlanket product is individually made by hand. As a result, slight variations in print saturation, color tone, weave texture, fringe length, and overall finish are natural, expected, and inherent to the handmade process. These variations are a feature of artisanal craftsmanship — not defects — and are therefore not eligible grounds for a return, refund, or replacement.

No two pieces are identical. By purchasing, you acknowledge and accept that your Product may differ in minor ways from photographs displayed online, which are provided for illustrative purposes only and may vary based on lighting, screen calibration, and display settings.

3. THE 60-DAY SUBMISSION WINDOW

ToolBlanket will accept return and refund requests submitted within sixty (60) calendar days from the date your order is marked as "Delivered" by the carrier's tracking system.

⚠️ IMPORTANT: Acceptance of your request within this window does NOT constitute a guarantee, promise, or assurance that a refund, replacement, or any other remedy will be issued. Submitting a request merely initiates a review process. All final decisions remain entirely at the sole, absolute, and unreviewable discretion of ToolBlanket.

The 60-day window begins on the carrier's confirmed delivery date, not on your claimed date of receipt. No extensions will be granted for any reason, including but not limited to postal delays, missed deliveries, public holidays, personal circumstances, travel, or any other situation.

4. ELIGIBILITY CONDITIONS (NECESSARY BUT NOT SUFFICIENT)

ALL of the following conditions must be met simultaneously for your request to even be considered for review. Please note that meeting every condition listed below still does not guarantee approval of any remedy:

  • Request submitted within the 60-day window
  • Product is unused, unwashed, and in its original condition with all packaging and protective wrapping intact
  • Clear photographic and/or video evidence of the issue submitted within forty-eight (48) hours of delivery
  • Original order number, full name, and delivery address provided
  • Request submitted through the official channel only (see Section 5)
  • Product does not fall under the non-returnable categories described in Section 6

Failure to meet any single condition above may result in immediate disqualification of your request without further review.

5. HOW TO SUBMIT A REQUEST

Requests must be submitted exclusively via our official customer service email. Requests sent through Instagram, TikTok, Facebook, marketplace messages, comments, direct messages, or any other unofficial channel will not be entertained, acknowledged, or actioned, regardless of circumstances.

Your submission must include the following:

  • Full name as listed on the original order
  • Order confirmation number
  • A written description of the issue (minimum 100 words)
  • Between three (3) and ten (10) clear photographs taken in natural daylight, showing all sides of the Product and the alleged issue in detail
  • A photograph of the original packaging, including all labels and shipping/tracking stickers

Processing time: Acknowledgement of your request within 7–14 business days. Review and final determination may take a further 14–45 business days from the date of acknowledgement. During this period, you expressly agree not to initiate any chargeback, payment dispute, or third-party claim. Initiating any such action will result in the immediate and permanent disqualification of your request.

6. NON-RETURNABLE ITEMS — NO EXCEPTIONS

The following are strictly non-returnable and non-refundable under any and all circumstances:

  • Limited edition, seasonal, or collaboration Products
  • Products purchased during any sale, promotion, discount, or special pricing event
  • Products that have been used, washed, displayed, hung, or otherwise handled beyond inspection
  • Products removed from original packaging showing any signs of use or handling
  • Products with damage caused by improper handling, washing contrary to care instructions, dropping, pets, smoke, or exposure to excessive heat, moisture, or sunlight
  • Customized, personalized, or made-to-order designs
  • Change of mind, change of preference, or personal taste
  • Minor natural variations in print, color, texture, weave, or fringe, as described in Section 2

7. POSSIBLE OUTCOMES (AT OUR SOLE DISCRETION)

If ToolBlanket determines, at its sole and absolute discretion, that your request warrants a remedy, we reserve the right to choose from the following options — or to offer no remedy at all:

  • Store credit valid for ninety (90) days (non-transferable, non-redeemable for cash)
  • A replacement Product of equal or lesser value, subject to availability
  • A partial monetary refund not exceeding fifty percent (50%) of the original purchase price, excluding all shipping fees

The selection of remedy, if any, is determined solely by ToolBlanket. Our determination is final, binding, and not subject to appeal, negotiation, or review.

8. DAMAGED OR DEFECTIVE ITEMS

In the rare event that your Product arrives with a genuine manufacturing defect or transit damage, you must report it within forty-eight (48) hours of delivery, following the submission process in Section 5. Genuine defects, once verified and confirmed by ToolBlanket at its sole discretion, may be eligible for a free replacement. ToolBlanket reserves the right to request the return of the damaged item, to request additional evidence, or to decline any claim it deems unsubstantiated, exaggerated, or inconsistent with the evidence provided.

9. RETURN SHIPPING

If a return is authorized, Customers are responsible for all return shipping costs unless otherwise expressly agreed by ToolBlanket in writing. We strongly recommend using a tracked and insured shipping service, as ToolBlanket is not liable for items lost, delayed, or damaged during return transit. Original shipping fees are strictly non-refundable under all circumstances.

10. AMENDMENTS

ToolBlanket reserves the right to amend, modify, or update this Policy at any time without prior notice. The version in effect at the time of your purchase shall govern that transaction. Continued purchases following any amendment constitute full acceptance of the revised Policy.

11. FINAL CLAUSE

This Policy represents the complete and exclusive understanding between you and ToolBlanket regarding returns and refunds, and supersedes any prior representations, statements, or communications, whether verbal or written. Nothing in this Policy is intended to override any non-waivable statutory consumer rights that may apply in your jurisdiction; where such rights exist, they apply only to the minimum extent required by law.

For all inquiries, please contact our official customer service email with your order details.